The loss made in Sri Lanka by the closure of social media has been around $ 30,000 million.

When Sri Lanka used internet controls in an attempt to quell violent riots, it may not have anticipated an associated $30,000,000 collateral dent to its economy. That’s the figure NetBlocks in association with the Internet Society has estimated in damage to Sri Lanka’s GDP derived from the country’s reliance of its traditional and hi-tech sectors on a burgeoning digital economy, using an early version of COST, the Cost of Shutdown Tool, which will is due for release later in 2018.

The government’s tried to cut off communications between organizers of violent mobs, but the shutdown had a huge impact on a wide swath of Internet users, said Sagarika Wickramasekera, president of Internet Society’s Sri Lanka chapter.

Because of the loss of social media and calling services, “those who had loved ones in the violence-ridden areas had to go through stressful period of time without any contact with them,” she said.

Facebook-based volunteer groups, civil society activists and other social movements lost contact with their audiences, she added. “This reduced the circulation of validated content and education hence the peace and harmony,” Wickramasekera added. “People had to rely on rumors.”

Businesses and other organizations use WhatsApp and Viber as productivity tools, and their customer communications were disrupted. Small businesses and home-based workers “who were totally depended on social media marketing to sell their products lost contact with the customers,” added Wickramasekera, assistant network manager at the SriPalee Campus for the University of Colombo.

In addition, many Sri Lankan families use WhatsApp and Viber to call friends and family overseas, she said.

Most private schools and some public schools also use WhatsApp and Viber as their preferred method of parent-teacher communications. Schools use Facebook as a public notice board for sports practices and events. “These activities were interrupted,” Wickramasekera said.

Internet Society partner NetBlocks, which researches the global flow of data and universal access to information, pegged the economic cost of the partial shutdown in Sri Lanka at USD $30 million during the shutdown from 7-15 March 2018. [Note: NetBlocks is developing an online tool to assess the cost of Internet shutdowns with the support of the Internet Society.]